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We continuously refine and add new features to our websites. See our blog posts below.

MAY 2023 16

Birthday and home anniversary emails

16 MAY 2023

You can now automatically send birthday and property purchase anniversary emails from the admin console to your clients - a great way to easily keep yourself top of mind.

Research shows that this can help you get repeat business and make you look good. Two things that are very important in the competitive world of real estate. 

A birthday email.

A property purchase anniversary email.

To start sending out these emails, you must set up and enable templates for the birthday and property anniversary emails. Then add dates to your contacts so they start receiving these emails.

This short video will show you how to do that. Here is a quick reminder on how contacts work.

If you need any assistance in setting this up, please contact support.

JUN 2022 15

Email addresses removed from Lite Sites

15 JUN 2022

Recent industry norms have been to not display email addresses on websites. This is to stop bots and people from copying the email addresses off websites and then sending spam, scamming or phishing emails to them. Phishing emails attempt to get the recipient to enter their email password, enabling the hacking of their email account. 

You will note that Property 24, Private Property and many other estate agency websites do not display email addresses anymore.

We have now implemented it on our lite sites and we will be rolling it out to our premium sites. The delayed roll-out on the premium sites is due to having to update each of them individually. If you have a premium site and want us to make this change as soon as possible, let us know and we will put you at the front of the queue. 

The changes are as follows. All email addresses on the Contact Page, Property Page and Agent Page have been replaced with a link to a pop-up form in which the agent or agency can be messaged

Form to message agent.

When this is filled out the agent or agency will have the message emailed to them.

Email sent to the agent.

A confirmation email is also automatically sent to the sender.

Confirmation email sent to the sender.

A copy of the email will also be saved to the admin console enabling the principal to see the leads and messages sent.

Record of emails sent in the admin console.

We are confident this will work for you, but should you want to keep the email addresses displayed on your website please contact and we will revert your website to do so.

OCT 2021 28

Subscriber emails double opt-in

28 OCT 2021

Earlier this year we set up double opt-in for all new property alerts and newsletter subscribers on our client websites. This was to be in line with POPIA requirements. 

How it works is when a subscriber signs up or is added via the admin console, they receive an email with a link for them to confirm they want to sign up.

Double opt-in email.

Once they have clicked the link, they are added to your list of opted-in subscribers. Only opted-in subscribers will receive property alerts or newsletter emails.

In your admin console, you can easily see who has not opted in, with the number of opt-in emails sent to them and the date the last one was sent. 

Non opted-in subscribers in the admin console, with the number of opt-in emails sent and the date of the last one.

You can send an opt-in email to non opted-in subscribers by adding them again in the admin console’s  ‘Add Subscribers’ screen.

Should you wish to disable subscriber double opt-in, you can do so by changing your POPIA compliance settings in your admin console - read more here.

If you have any questions about this or any other website query, please contact us.

JUN 2021 30

POPIA and Property Alerts/Newsletters settings

30 JUN 2021

We have implemented emailing only opted-in subscribers by default as per our blog post POPIA and Property Alerts/Newsletters. This ensures that your website is by default POPIA compliant.

The agency principal can override this default through the settings page in the admin console. To remain POPIA compliant this should only be done if consent has been obtained from the subscribers.

Your admin console subscriber screen will now by default show the subscribers your website is set to email. You can toggle this view via the drop-down shown below.

Updates to admin console subscriber screen.

Opt-in subscribers are those who signed up via the front end of your website or confirmed that they want to continue receiving these emails through an email opt-in confirmation like the 3 email opt in process.

To see how each subscriber signed up we have added 3 new columns to the admin console subscriber screen:

  • website opt-in: signed up via front end of website
  • email opt-in: opted in via email confirmation
  • opt-in: true if website opt-in or email opt-in

If you have any questions on this please contact us, we are here to help.

MAY 2020 06

Filter Property Alerts by city and suburb

06 MAY 2020

Your Property Alerts are even better. Subscribers to your Property Alerts can now filter them by city and suburb. This is in addition to the current property type and price range filters.

Filter Property Alerts by city or suburb.

You can choose which suburbs are available to filter by from the new Property Locations screen.

New Property Locations Screen.

Existing subscribers can also add area filters via a link on their Property Alert emails.

Link to change property alert filters.

We have enabled this for all websites. However, if you do not want it, please contact us and we will turn it off. 

In these challenging times, we want to reassure you that web-box is working hard to improve your website as much as possible. 

Stay safe. Stay healthy. Be kind.

APR 2020 20

Property Alerts not just for new properties

20 APR 2020

With the Covid-19 lockdown in full effect, the chances are you have not been able to get new stock. However, nothing is stopping you from sending out Property Alerts for your current properties to your subscribers. The only way you can reach potential buyers right now is online, and email is the best way to reach as many people as possible.

Here are instructions on how to send out an alert immediately on an older property.

Get your current properties out to all your subscribers.

Now is the perfect time to make sure you have added all your contacts to your subscriber list. If you have a big list, please send it to us to do a bulk upload for you.

Just a reminder not to re-send older properties too often as it might result in some people unsubscribing.

If you need help with any of this, please contact us - we are here to help.

APR 2020 10

Email Security: check links before opening

10 APR 2020

Unfortunately, email hackers are taking advantage of the Covid-19 pandemic and using it as an opportunity to scam people. They are doing this by sending an official looking email purporting to be from the Government/Bank or other official source, that asks you to click on a link. This link will either be used to steal information like bank details and passwords, or it could be used to install malicious malware, viruses or ransomware.

To protect yourself, you should always check links in emails before clicking on them. Below is how you can check the link on computer and mobile.

On a computer, hover your mouse over the link to see the actual url/link in a pop up or in the bottom bar.

On your phone, hold your finger on the link for a few seconds until this appears.

If the domain in the link is different to what is displayed in the email then you should probably not click on it. In this case is different to There are exceptions to this rule, but it is a good idea to play it safe.

A related email security pointer is to never enter a banking or email password on a website that you have clicked to from an email.

Industry standard virus & spam scanners are run against all mail on our mail servers and do stop thousands of these emails, but unfortunately it is impossible to stop them all.

If you have any questions about this, please contact us, we are here to help you.

SEP 2019 05

Bulk Upload of Email Addresses

05 SEP 2019

Did you know you can send us a list of subscriber email addresses to do a bulk import into your admin console for you? How easy is that!

We do this because we want to help you get your property alerts to as many people as possible. 

The property alerts are an incredibly powerful tool for a number of reasons:

  • Enables buyers to be immediately notified whenever you have new properties for sale.
  • Enables you to present properties to hundreds or thousands of interested buyers. 
  • They happen automatically - no extra work (phone calls or emails) or costs (phone calls) are required to get your new properties in front of all of your interested buyers. 
  • They happen fast - go out automatically at 7am the day after the property is uploaded or you can send them immediately (see how here). Sending them out immediately is especially important if its an open mandate as it could mean you are presenting it to the buyer before another agent … and therefore making the sale! 
  • They ensure that all of your interested buyers are notified - there is no human error where you or one of your agents could forget to present the property to a buyer. 
  • Builds brand recognition - people know you are professional and active.

A property alerts email.

We have noticed that agencies that have great success with their website are often the agencies with a lot of subscribers. These agencies continuously add email addresses to their website subscriber lists.

By using the following 3 simple sources for subscriber/buyer emails you will be surprised at how quickly you can build up your subscriber list and increase your sales. 
  • showhouses
  • when talking to potential buyers over the phone 
  • from your incoming emails
And don’t forget you should be uploading all your properties to your website as soon as you get them - so that they can automatically be emailed to your subscribers.

Please let us know if you have lists to import by contacting us. We love hearing from you so if you have any questions please let us know.

AUG 2019 01

New Feature: Email Properties From The Admin Console

01 AUG 2019

You can now send an email with property information from the admin console instead of having to compose them yourself.

Example of an email sent from the Admin console.

All you have to do is select which properties to include and then personalise the intro paragraph and click send.

Select properties to include in the email.

No more spending of time and effort finding and putting together this information. Instead you can send a personalised email that, while it looks professional, also has the look and feel of one composed by yourself.

All emails that have been sent this way are viewable from the monitoring menu in your admin console, enabling you to keep track of what emails you or your agents have sent.

We are sure this will save you lots of time, so please give it a try by sending yourself a test email and see how easy it is. 

We would love to know what you think about this new tool, please let us know.

JUN 2018 07

Features - New and Existing

07 JUN 2018

It’s time for a quick update on a new feature and a reminder of one you might have forgotten about or are not using yet.

New - Webmail Link

We have added the link to your webmail mailbox to the bottom of every page of your admin console. Quick and easy to find:
Link to webmail in admin console

Reminder - Property Capture Sheet

This complete property checklist can be downloaded and printed so all information needed to list a property can be captured in one go - no need for any back and forth about items you might have forgotten to check. To download the capture sheet, follow the steps outlined in the pictures below:

Click on "downloads" in the admin console help section

Click on "Property Capture Sheet" to download it

Enjoy these features and if you have any feedback or questions we would love to hear from you.

NOV 2017 30

How to set up Out of Office messages

30 NOV 2017

It’s the festive season and we’re sure that you will all be taking a little time off for some much needed R&R. While you’re out of the office it’s good to let potential clients and others know you’re not in and when you’ll be back. To put an “Out of Office” on for your emails just follow these easy steps:

1. Login to your webmail account -

a. The username/email address is your full email address -
b. The password is your normal email password

Click the roundcube option

Choose Autoresponders from the dropdown menu

Click ‘Add Autoresponder’

Fill out as above

6. It’s always good to send a test email on the day the autoresponder is due to start just to double check that you get a response.

With your autoresponder now setup and you can go on holiday and rest in the knowledge that if someone emails you they will get all the information that they need. Have a wonderful festive season!

MAR 2017 09

Please beware: Email scams target the real estate industry

09 MAR 2017

There has been a worrying increase in fraudsters posing as known clients or regular service providers in various property transactions and, as you can imagine, the losses can be substantial.

This email fraud takes many forms but one of the the most common and easily overlooked is when you (or a client) receive an email that looks exactly like it comes from a known party in one of your deals, whether buyer, seller or conveyancing attorneys, requesting payment to a specific account or “confirming” bank details for the payment. This is called spoofing, and unfortunately, it is actually pretty easy to do: displaying a name in the sender line that is different to the actual address is not hard if you know a little about it. Following the instructions in this email will result in you paying the fraudsters directly into their bank account. Bye-bye funds!

A while back fraudsters did this with an email account belonging to one of SA’s leading estate agents. Despite appearing to have been sent from the agent’s official Seeff address, it was fake and contained bank details of the fraudster, not the appointed conveyancer. This resulted in the buyer being defrauded by close to R1m.

So, what’s the bottom line? Do not let your guard down. Rather start from the assumption that any email in your inbox regarding payments could be a targeted attack from a criminal.

These situations can be well managed simply by having protocols in place in your office (and for your clients) for whenever bank details are involved or money is transferred to a new beneficiary. We strongly recommend putting these protocol into place immediately! 

  • Make it part of every sale/rental routine to contact all parties involved to inform them of the possibility of this fraud. Attorneys, conveyancers, buyers, sellers, real estate agents, etc have all been targeted in these scams 
  • If possible, do not send sensitive information via email  
  • Immediately prior to paying any money, ensure that the payer calls the recipient to verify the details.
  • Call the recipient on a well known telephone number (legitimate number)  
  • Ask them to verify the amount AND the bank details  
  • Only load the recipient onto your banking system and make payment if all is well  
  • Trust your instincts. Tell everyone involved that if an e-mail or a telephone call ever seems suspicious or not quite right, that they should stop until the communication has been independently verified.
These general protocols will also help:
  • Clean out your e-mail account on a regular basis. Your e-mails may establish patterns in your business practice over time that fraudsters can use against you. 
  • Change your email usernames and passwords on a regular basis.  
  • Never use usernames or passwords that are easy to guess, like the password “password.”

Please be aware that these emails can be extremely convincing.  Many intelligent, well informed people have been duped. No one should assume that they are “too savvy” and no one should assume that they are “too small a target” to be defrauded.

Why not talk it through as key role players in your agency and ask yourselves what you can do to foolproof your system?

This information is very important. For some it will be a useful reminder and for some it will be the first time you have thought to double check. Either way, we hope that you will make sure the people responsible for making payments in your transactions are 100% sure the instruction is legitimate each time.

Please don’t hesitate to contact us if we can help you with any of this.

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